At Tomeup, operated by Decen LTD (Registration number: 16982730) , we strive to provide high-quality e-book services to our users. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which you may be eligible for a refund.
Eligible Refund Situations
You may be eligible for a refund in the following situations:
• E-book Not Provided
If we are unable to fulfill the e-book service due to unforeseen circumstances on our end, you may be eligible for a full refund.
• Quality Issues
If you are not satisfied with the quality of the e-book delivered and can provide specific and valid reasons for your dissatisfaction, we may offer a partial or full refund on a case-by-case basis.
Refund Request Procedure
To request a refund, you must follow these steps:
• Contact Support
Send an email to our customer support team at:
within 14 days of receiving the e-book.
• Provide Details
Clearly explain the reason for your refund request and provide any relevant details or evidence to support your claim.
• Wait for Evaluation
Our support team will review your request and respond within a reasonable timeframe.
Non-Eligible Refund Situations
You are not eligible for a refund in the following situations:
• Change of Mind
Refund requests based solely on a change of mind or personal preference are not eligible.
• Violation of Terms
If your refund request violates our Terms of Use or any other applicable policies, it will not be honored.
Refund Processing
If your refund request is approved, we will process the refund within 30 business days.
Refunds will be issued using the original payment method used for the transaction (e.g., debit or credit card).
Contact Information
If you have questions regarding this Refund Policy, please contact us:
Decen LTD
Registration number: 16982730
Company Address: 6 Boundary Row, London SE1 8HP, United Kingdom
Email: support@decen.pro
Phone: +44 203 996 3059